GENERAL

We, Psychology Blossom Pte. Ltd, are committed to safeguarding your privacy. We treat all personal data provided by you in strict confidentiality, and will only use your personal data in the manner set out in this Policy. This Policy applies to all personal data that you provide to us and the personal data we hold about you. This Policy describes how we may collect, use, disclose, process and manage your personal data. Please DO NOT provide any personal data to us if you do not accept this Policy. All references to the “Psychology Blossom”, “PB”, “we”, “us” and “our” refer collectively to Psychology Blossom Pte. Ltd.

Information provided by organisations or individuals to us for business purposes is not considered personal data. This Policy does not apply to business contact information.

 

AMENDMENT TO THIS POLICY

We may amend this Policy from time to time. The updated Policy will supersede earlier versions and will apply to personal data provided to us previously. The updated Policy will be made available upon request from our Data Protection Officer and on our website at www.psychologyblossom.com. If you object to any amendments to the Policy, please contact our Data Protection Officer (see paragraph 21 below).

 

PERSONAL DATA

What is personal data? “Personal data” is data, whether true or not, about a natural person who can be identified from that data, or from that data and other information to which we have or are likely to have access. Examples of personal data include name, address, contact details, NRIC, telephone numbers, email address, photograph, video image, personal data of family members, education background, employment history, references, medical or psychological history and results of employment checks. Voluntary provision of personal data: your provision of personal data to us is voluntary. However, if you choose not to provide us with the personal data we require, it may not be possible for us to contact you, or provide selective products or services to you. Accuracy and Completeness of personal data: you confirm that all personal data that you provide to us is true, accurate and complete.

 

WEBSITE

Anonymity is maintained when you visit our website at www.psychologyblossom.com. Our websites are not configured to gather any information from your computer, unless you otherwise personally and intentionally provide us with your information. Use of cookies: we may make use of “cookies” on our websites to store and track information such as the number of users and their frequency of use, profiles of users and their online preferences. Cookies do not capture information which would personally identify you, but the information collected may be used to assist us in analysing the usage of our websites and to improve your online experience with us. You can disable the cookies by changing the settings on your browser. However, this may affect the browsing functionality of our website.

Links to other websites: our website may contain links to other websites which are not owned or maintained by us and over which we have no control. These links are provided only for your convenience. This Policy only applies to our website. When visiting these third party websites, their respective privacy policies apply.

 

ONLINE TELE-CONSULTATION 

During online tele-consultations, our therapist will be in a room where you can not be overheard or seen on their screen by anyone else. For your own safety and privacy, Psychology Blossom recommends you do the same. Your sessions with us are strictly not recorded.

While video call platforms offer degrees of security and encryption, it is not possible to guarantee how the companies providing these services will handle data relating to the call.

 

COLLECTION OF PERSONAL DATA

Generally, we may collect your personal data (at all times in accordance with applicable laws) when you:

1. register for or use any services or products we provide;
2. respond to or register for any of our initiatives or events;
3. visit our website;
4. send us an email;
5. request to be included in our mailing list;
6. interact with our staff, including customer service officers, for example, via telephone calls (which may be recorded), WhatsApp messages, letters, fax, face-to-face meetings, social media platforms and emails;
7. call us to fix an appointment;
8. when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend our events;
9. request that we contact you;
10. and/or submit your personal data to us for any other reason.

 

PURPOSES FOR COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL DATA

Our primary purpose in collecting your personal data is to best serve you. Generally, we collect, use or disclose your personal data for the following purposes:

1. to manage your relationship with us;
2. to provide you with the services that you have requested;
3. to provide you with customer service and support;
4. to verify your identity;
5. to assist you with your enquiries;
6. to contact you for feedback after the provision of our services;
7. to personalise your experience at our touchpoints and to conduct market research, to understand and to analyse customer behaviour, location, preferences and demographics in order to improve our service offerings;
8. to keep you updated on our events, services and/or purposes which are reasonably related to the aforesaid.
9. to comply with Singapore’s legal obligations and requirements;
10. to enforce obligations owed to us and to administer debt recovery and debt management;
11. to research into the development of new products and services or improvement of our existing products and services;
12. to accounting, risk management and record keeping;
13. to carry out research, and to facilitate statistical analysis;
14. to process and handle medical and insurance claims and payments, as well as staff training (such as supervision);
15. to monitor or record phone calls and customer-facing interactions for quality assurance, employee training, performance evaluation, and identity verification purposes;
16. to prevent, detect and investigate crime, and to analyse and manage commercial risks;
17. to efficiently manage the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
18. to conduct any form of investigations including but not related to those relating to disputes, billing, fraud, offences, prosecutions etc.;
19. to meet or comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies that are binding us (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations).

 

MARKETING

Upon consent for marketing purposes, we may collect, use and/or disclose your personal data for the purposes of marketing our products and services (eg. informing you of our latest events and services). In order for us to market products and services which are of special interest and relevance to you in order to collect, use and/or disclose your personal data for these marketing purposes, we may analyse and rely on your overall interaction with us. Withdrawal of consent for marketing purposes: you have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 calendar days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the services that you have requested or purchased from us.

When using your personal data to contact you for any of the above purposes, we may contact you via regular mail, e-mail, SMS, telephone or any other means. In relation to the dissemination of marketing or promotional information, we will only send you such information via regular mail, e-mail, SMS, WhatsApp, telephone or any other means where this is permitted under the PDPA.

 

DISCLOSURE OF PERSONAL DATA

We will not sell your personal data to third parties. Subject to the provisions of any applicable law, your personal data may be disclosed, for the purposes listed above (where applicable) to the following Singapore entities or parties: Psychology Blossom Pte. Ltd. and any Singapore government authorities with warranted access upon request.

 

RETENTION

The personal data that you provide us with is retained for the period of time that the purpose for which the personal data was collected continues. We will appropriately dispose of personal data thereafter, unless it is necessary to retain the personal data longer in order to satisfy and comply with legal, regulatory or accounting requirements, or to protect our interest.

 

SECURITY

While precautions will be taken to ensure that the information you provide is protected against unauthorised or unintended access, we are not to be held responsible for unauthorised or unintended access that is beyond our control.

 

YOUR RIGHTS

If you wish to withdraw any consent you have given us at any time, or if you wish to correct or have access to your personal data held by us, or if you do not accept any amendment to this Policy, please contact our Data Protection Officer or General Manager respectively:

Names: Claudia Doig and Geraldine Huang

Email: [email protected]

Fee for access. We may charge you a fee for responding to your request for access to your personal data held by us, or for information about the ways in which we have (or may have) used your personal data in the one-year period preceding your request. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received. We will endeavour to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you. Please note that if your personal data has been provided to us by a third party (e.g. a general practitioner or your employer), you should contact that organisation or individual to make such queries, complaints, and access or adjust requests to us on your behalf.

Effect of withdrawal of consent. In many circumstances, we need to use your personal data in order for us to provide you with the products or services that you are interested in. If you do not provide us with the required personal data, or if you withdraw your consent for our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require.

 

GOVERNING LAW

This Policy is governed by the laws of Singapore. You consent to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.